DigiCab Technologies Private Limited ("DigiCab", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our services through our website, mobile application, or any other platform operated by us.

1. Information We Collect

We collect the following categories of personal and usage information:

a. Personal Information

• Name, gender, age, date of birth
• Contact details (email, phone number, address)
• Identity verification (Driving License, Aadhaar Card, PAN, etc.)
• Payment and billing details (UPI ID, bank account info – only processed via secure third-party gateways)
• Profile picture or selfie for ID verification

b. Usage Information

• Vehicle booking history and preferences
• GPS location and trip data (while using the vehicle)
• Device details, browser type, IP address, operating system
• Log data including access times and pages visited

2. How We Use Your Information

We use the collected data for the following purposes:

• To process your registration and verify your identity
• To manage bookings, payments, and service delivery
• To track and improve fleet safety and service quality
• To send transactional messages (SMS, email) and service alerts
• To personalize offers and recommend services
• To comply with legal, regulatory, or insurance obligations

3. Information Sharing and Disclosure

We do not sell your personal data. However, we may share it under these circumstances:

• With service partners: Such as payment processors, customer support providers, or telematics companies
• With government or legal authorities: When required by law, court order, or to prevent fraud or misuse
• With insurance providers: In the event of an accident, claim, or risk mitigation
• During business transfers: If DigiCab undergoes a merger, acquisition, or asset sale

4. Location Tracking

DigiCab vehicles are equipped with GPS devices. We collect real-time trip and location data for:

• Ensuring driver and vehicle safety
• Assisting in customer support and emergency response
• Preventing theft or unauthorized use
• Billing for usage-based services (e.g., distance travelled)

Users consent to location tracking as part of using our services.

5. Data Security

We implement industry-standard security practices including:

• Encrypted transmission via SSL/TLS
• Secure servers and firewalls
• Role-based data access control
• Regular audits and vulnerability scans

While we take all reasonable precautions, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal data as long as necessary for:

• Providing services
• Legal and regulatory compliance
• Dispute resolution
• Fraud prevention

You may request account deletion by contacting us, but certain records may be retained per legal requirements.

7. Cookies and Tracking Technologies

Our website and app may use cookies, pixels, and similar tools to:

• Improve user experience
• Analyse traffic and performance
• Serve personalized content and ads

You may choose to disable cookies in your browser settings, but this may affect site functionality.

8. Your Rights and Choices

You have the right to:

• Access or update your personal data
• Request data deletion (subject to applicable laws)
• Opt out of marketing communications
• Withdraw consent for non-essential data processing

To exercise these rights, contact us at support@digicab.rentals.

9. Children's Privacy

DigiCab services are not intended for children under 18. We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.

10. Third-Party Links

Our platform may contain links to third-party websites (e.g., maps, payment gateways). We are not responsible for their privacy practices and encourage users to read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of our services implies your acceptance of the updated terms.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: support@digicab.rentals
Phone: +91 9546731489
Address: 323 , 10 biz park , viman Nagar , Pune - 411014