💰 Refund Policy

Fair. Transparent. Hassle-Free.

At DigiCab Technologies Private Limited, we strive to make your rental experience seamless and stress-free. Our Refund Policy ensures that if your booking changes or is cancelled under qualifying conditions, your eligible amount is returned quickly and transparently.

✅ Booking Cancellations & Refunds

📝 Convenience fees, insurance charges, and add-ons (if applicable) may be non-refundable.

🔁 Trip Modification Refunds

If your trip is shortened or modified, refunds for unused hours/kilometres will be processed based on the updated usage, minus any applicable cancellation or change charges.

• Early returns do not guarantee automatic refunds.
• Additional usage (time/km) may be charged at standard rates.

🔒 Security Deposit Refunds

• A refundable security deposit, if collected, will be returned within 5–7 business days of trip completion.
• Deductions (if any) will be communicated along with proof in case of:
  • Late return
  • Traffic violations
  • Vehicle damage
  • Missing items (accessories, keys, documents)

💡 All deductions will be transparent and in line with DigiCab’s Damage & Penalty Policy.

⚠️ Refund Processing Time

🚀 Refunds are automatically credited to the original payment method.

🧾 How to Request a Refund

1. Log in to your DigiCab account via app or website
2. Go to "My Bookings" → Select Trip → Report Issue
3. Choose "Request Refund" and enter your reason
4. Our team will review and respond within 24–48 hours

❗ Non-Refundable Cases

• Booking violations (e.g., fake license, misuse)
• Delays caused by customer non-cooperation or incomplete KYC
• Misuse of promo codes or fraudulent activity
• Force majeure events (natural disasters, strikes, etc.)

🤝 Our Promise

We aim to maintain fairness, clarity, and speed in every refund scenario. For escalations or assistance, you can reach us at:

📧 Email: Support@digicab.rentals 
📞 Helpline: +91 9546731489