1. Introduction
Welcome to DigiCab Technologies Private Limited ("DigiCab", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our car rental services, including bookings made via our website, mobile application, or any other platform operated by us.
By accessing or using any part of our service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access the service.
2. Eligibility
To register and use DigiCab services, you must:
- Be at least 18 years of age.
- Hold a valid driving license issued by the appropriate authority in India.
- Provide valid government-issued identification and address proof.
- Have no criminal record related to vehicle theft or dangerous driving.
3. Booking and Usage
- All bookings must be made in advance through our official platform(s).
- Bookings are subject to vehicle availability and verification.
- Vehicle usage is limited to the duration mentioned in the booking confirmation.
- The vehicle must be returned to the specified location in the condition it was rented.
- Any delays in return will attract late return charges.
4. Payment and Charges
- Users must pay the full rental amount (including applicable security deposit) before vehicle pickup.
- Charges include base fare, taxes, and any additional fees (fuel policy, delivery/pickup charges, damage protection, etc.).
- Toll, parking, inter-state permits, and traffic violation fines are to be borne by the user.
5. Security Deposit
- A refundable security deposit is collected at the time of booking.
- The deposit will be refunded within 5–7 business days post-trip, subject to no damages or policy violations.
6. Cancellation and Refund
- Users can cancel their booking through our platform.
- Cancellation fees will be applicable based on the timing of the cancellation:
- More than 24 hours before start time: Full refund.
- Less than 24 hours before start time: 50% refund.
- No-show: No refund.
7. Vehicle Use Restrictions
You must not:
- Use the vehicle for commercial or illegal purposes.
- Drive under the influence of alcohol, drugs, or any illegal substances.
- Allow any other person to drive unless registered as an additional driver.
- Overload the vehicle or engage in reckless driving.
8. Responsibility and Liability
- Users are responsible for the vehicle during the rental period.
- In case of accident, theft, or damage, the user must inform DigiCab and local authorities immediately.
- Users may be liable for damage costs up to a pre-defined limit or full damage in case of gross negligence.
9. Insurance
- All DigiCab vehicles are covered under valid motor insurance.
- The user will be required to bear the excess/deductible charges as per the insurance policy in case of damage.
10. Termination and Suspension
DigiCab reserves the right to:
- Refuse service or cancel bookings at its discretion.
- Terminate accounts in case of policy violations or suspicious activity.
11. Intellectual Property
All content, branding, and technology on the DigiCab platform is the property of DigiCab Technologies Pvt. Ltd. and is protected under applicable intellectual property laws.
12. Privacy
User data is collected and processed as per our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided by you is accurate.
13. Governing Law
These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Pune.
14. Amendments
DigiCab reserves the right to modify these Terms at any time. Continued use of the platform after such changes constitutes acceptance of the new Terms.
15. Contact Us
For any queries, reach out to:
Email: support@digicab.rentals
Phone: +91 9546731489
Office Address: 323 , 10 biz park , viman Nagar , Pune - 411014